ZambiaSuppliers ("we", "us", "our") is operated by BIT Zambia. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use zambiasuppliers.com (the "Platform"). We comply with the Zambia Data Protection Act No. 3 of 2021 and are committed to protecting your privacy.

1. Information We Collect

Account Information: When you register, we collect your name, email address, phone number, and company name. Suppliers also provide business descriptions, addresses, product information, and optionally PACRA registration details.

Usage Data: We automatically collect information about how you use the Platform, including pages visited, search queries, IP address, browser type, and device information. This helps us improve the Platform and detect abuse.

Enquiry Data: When you send an enquiry to a supplier, we collect the information you provide in the enquiry form (name, email, phone, company, message). This information is shared with the supplier you are contacting.

Payment Data: If you subscribe to a paid plan, payment processing is handled by our third-party payment providers (Lenco, BroadPay). We do not store your full card details on our servers.

2. How We Use Your Information

We use your information to:

• Provide and maintain the Platform
• Display your business listing to potential buyers (suppliers)
• Deliver enquiries and buyer requests between users
• Send transactional emails (enquiry confirmations, claim invitations, payment receipts)
• Send our weekly newsletter (only if you subscribe — you can unsubscribe at any time)
• Analyse Platform usage to improve our services
• Detect and prevent fraud, spam, and abuse
• Comply with legal obligations

3. Information Sharing

We share your information only in these circumstances:

• Supplier profiles and products are publicly visible on the Platform — this is the core function of the service
• Enquiry details are shared with the supplier you contact
• Buyer request details are visible to registered suppliers
• Payment processing data is shared with our payment providers
• Legal requirements: we may disclose information if required by Zambian law or court order

We do not sell your personal data to third parties. We do not share your email address or phone number with anyone other than the specific supplier you choose to contact.

4. Data Security

We use industry-standard security measures to protect your data, including HTTPS encryption for all data in transit, secure password hashing, and access controls on our servers. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under the Zambia Data Protection Act, you have the right to:

• Access your personal data — request a copy of all data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your account and personal data
• Data portability — receive your data in a machine-readable format
• Withdraw consent — withdraw consent for data processing at any time
• Object — object to processing of your data for marketing purposes

To exercise any of these rights, email us at info@zambiasuppliers.com or use the Data Privacy section in your account dashboard.

6. Cookies

We use essential cookies to keep you logged in and maintain your session. We use analytics cookies to understand how the Platform is used. You can disable cookies in your browser settings, but some features may not work correctly.

7. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are required by law to retain certain records (such as payment records for tax purposes, which we retain for 7 years).

Enquiry data is retained for 2 years after submission. Newsletter subscriber data is retained until you unsubscribe.

8. Children's Privacy

ZambiaSuppliers is a business platform intended for users aged 18 and above. We do not knowingly collect personal data from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users by email of any significant changes. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact Us